• Opportunity to work as a Program Support Officer with the HealthPathways Melbourne team, bringing your strong administrative and stakeholder support skills to a role that contributes to meaningful, real-world improvements in healthcare access and outcomes.
• Full Time (1.0 FTE), Maximum Term role until 30 June 2027.
• Remuneration: Band 2 - $64,462.86 - $73,325.34 + 12% superannuation
• Generous NFP salary packaging options up to $18,550.
• Location - 737 Bourke Street, Docklands Victoria 3008, Close to Southern Cross Train Station, Onsite or Hybrid; WFH (2-3 days).

We encourage you to apply at your earliest convenience, as we will be reviewing applications and conducting interviews as we receive applications until the closing date. The role may close before the closing date once a suitable candidate is found!

About the role

Join a passionate, purpose-driven team, working to strengthen primary care across Melbourne. The HealthPathways Melbourne team is dedicated to supporting integrated, person-centred care that is accessible, safe, coordinated and responsive to community needs.

As the Program Support Officer, you'll play an important role in supporting the HealthPathways team's activities and projects. You'll help coordinate key initiatives and provide essential administrative support that enables the team to deliver an impactful clinical referral pathways programs.

This is a great opportunity to contribute to meaningful healthcare initiatives while working in a dynamic, collaborative and supportive environment, where your organisational skills and proactive approach will make a real impact.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN) - Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in Melbourne's northern, western suburbs and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.

What are PHNs?

PHNs have been established with two key objectives:

• Increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
• Improving coordination of care to ensure people receive the right care in the right place, at the right time.

At NWMPHN, we offer:

• Flexible working arrangements, including work-from-home options.
• Up to 6 days of Paid ‘Life Leave' per calendar year for cultural celebrations, family events, birthdays etc.
• Support for parents with Paid Parental Leave options.
• Additional Paid leave during End-of-Year close down period.
• Generous NFP salary packaging, health and wellbeing programs, and professional development opportunities.
• Supportive and inclusive workplace culture.
• Opportunities for professional development and career progression.

For more information on Staff benefits, please visit: https://nwmphn.recruitmenthub.com.au/Staff-Benefits/

What will my typical week look like?

• Supporting the coordination and delivery of HealthPathways Melbourne projects and workplan priorities, including pathway development.
• Providing end-to-end administrative and governance support, including meetings, documentation, reporting, and maintaining systems (e.g. CMS, SharePoint, Salesforce)
• Managing enquiries and shared communication channels, including inbox triage and feedback portals.
• Supporting stakeholder engagement and communications, including publications, campaigns, and liaison with internal teams and external partners.
• Contributing to reporting, monitoring and evaluation activities, and continuous quality improvement initiatives.
• Maintaining key resources such as stakeholder databases and the Dementia Directory, while providing flexible support across teams as needed.

Resources:

• NWMPHN Primary Care Engagement Strategy
• NWMPHN Strategic Plan 2024 - 2028

About you:

• Relevant tertiary qualifications in communications, business administration, public health, health promotion, project management, social science, or other related health fields.
• Proven ability to work independently while contributing to a collaborative, team-focused environment.
• Strong written, verbal, and presentation communication skills.
• Demonstrated ability to build and maintain effective relationships and collaborate with internal and external stakeholders.
• Highly organised, with strong administrative skills and proficiency across Microsoft Office (Word, Excel, PowerPoint) and other systems.
• Flexible and willing to undertake occasional offsite travel as required.

Desirable:

• Awareness of the Australian health system and current policy priorities.
• Experience using communication tools, including social media and content management systems.
• Understanding of project management methodologies and evaluation approaches.
• Knowledge of project change management and/or quality improvement practices in the health sector.
• Experience working in cross-sector or multi-stakeholder environments.

NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers. We strongly encourage applications from Aboriginal and Torres Strait Peoples.

We welcome applications from people with diverse backgrounds and lived experiences. If you bring curiosity, adaptability, and the right skills - even if you don't check every box in the responsibilities or qualifications section - we still encourage you to APPLY!

Should you need any specific support or accommodations during the recruitment process or afterwards, please reach out to the HR team at careers@nwmphn.org.au

Candidates with valid work rights will be fully considered. The successful candidate will be required to undertake a National Police Check and Working with Children Check.