Program Support Officer, Integration
- Opportunity to develop your administration and contract management skills within a Primary Health Network
- Full Time (1.0 FTE), Maximum Term role until 25 June 2027
- Remuneration: Band 2 - $64,462.86 - $73,325.34 +12% Superannuation
- Generous NFP salary packaging options up to $18,550.
- Location - 737 Bourke Street, Docklands Victoria 3008, Close to Southern Cross Train Station, Onsite or Hybrid; WFH (2-3 days)
We encourage you to apply at your earliest convenience as we will be reviewing applications and conducting interviews as we receive applications until the closing date. The role may close before the closing date once a suitable candidate is found.
About the role
The Program Support Officer, Integration will provide administrative and coordination support across health programs within the Integration team during the commissioning process. This includes maintaining documentation, scheduling meetings, preparing minutes, and liaising effectively with internal and external stakeholders. You will understand how to juggle different priorities, have clear written and spoken communication and the ability to adapt quickly to changing programs. The Integration team plans, commissions and manages programs that address service system issues across primary, community, acute and aged care.
About Us
We are North Western Melbourne Primary Health Network (NWMPHN) - Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in Melbourne's northern, western suburbs and inner-city areas. We help people stay well by commissioning health services to deliver better and more accessible primary care.
What are PHNs?
PHNs have been established with two key objectives:
- Increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
- Improving coordination of care to ensure people receive the right care in the right place, at the right time.
At NWMPHN, we offer:
- Flexible working arrangements, including work-from-home options.
- Up to 6 days of Paid ‘Life Leave' per calendar year for cultural celebrations, family events, birthdays etc.
- Support for parents with Paid Parental Leave options.
- Additional Paid leave during End-of-Year close down period.
- Generous NFP salary packaging, health and wellbeing programs, and professional development opportunities.
- Supportive and inclusive workplace culture.
- Opportunities for professional development and career progression.
For more information on Staff benefits, please visit: https://nwmphn.recruitmenthub.com.au/Staff-Benefits/
What will my typical week look like?
- Scheduling meetings across the Integration team
- Attending relevant team meetings and writing minutes
- Ensuring compliance and quality documents are up-to-date and improved when required.
- Organising and assisting with data collection and management
- Coordinating onsite meeting requirements and develop meeting presentations and resources for the team
- Cross-collaborating within the Integration team, along with broader teams including the Integrated Care team, Procurement, Monitoring and Evaluation and Communication teams
- Support the Lead, Integration by managing invoices, preparing reports, and maintaining records in NWMPHN's internal Contract Management System (CMS), while also assisting other team members during periods of high workload
- Managing the Aged Care Support inbox and CareFinder provider hub, liaising with stakeholders via email where appropriate and referring nuanced questions to the Lead, Integration
Resources:
About you:
- Appropriate tertiary qualification in public health, public policy, health promotion, health service management, clinical studies or related studies and/or relevant ‘on the job' professional skills and expertise
- Skills in building effective relationships and collaborating with internal team members
- Organised and adaptable to a variety of tasks and priorities, with sound interpersonal and communication skills
- Knowledge of Office365 including Word, PowerPoint, Excel
- Sound writing skills with the ability to prepare clear and concise reports
- Ideally, you will also have experience in supporting contract management, including the development of reports and assisting with monitoring and evaluation and
- Knowledge of the Victorian Healthcare System and contemporary health policy issues
NWMPHN is proud to be an Equal Opportunity Employer. We recognise the importance of attracting and retaining talent that reflects the diverse community we live in. Research shows that teams with diverse experiences and perspectives are more creative and better problem-solvers. We strongly encourage applications from Aboriginal and Torres Strait Peoples.
We welcome applications from people with diverse backgrounds and lived experiences. If you bring curiosity, adaptability, and the right skills - even if you don't check every box in the responsibilities or qualifications section - we still encourage you to APPLY!
Should you need any specific support or accommodations during the recruitment process or afterwards, please reach out to the HR team at careers@nwmphn.org.au
Candidates with valid work rights will be fully considered. The successful candidate will be required to undertake a National Police Check and Victorian Working with Children Check