• Support general practice to drive quality improvement and improve patient outcomes.
• Part-time (0.8 FTE), maximum term until 23 July 2027
• Remuneration: Band 3 - $76,181.39 - $92.112.86 + 12% superannuation
• Generous NFP salary packaging options for up to $18,550
• Location - 737 Bourke Street, Docklands Victoria 3008, Close to Southern Cross Train Station, Onsite or Hybrid; WFH (2-3 days)

The Program Officer, Quality Improvement will play a key role in working in a planned, proactive and accountable way to enable general practice to deliver quality care by implementing quality improvements and relevant health reform projects.

You will be the primary point of contact between practice and PHN.

As the relationship manager, you will work collaboratively by engaging with stakeholders as you build ongoing relationships by implementing quality improvement activities.

About Us

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.

What are PHNs?

PHNs have been established with two key objectives:

• increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes
• improving coordination of care to ensure people receive the right care in the right place, at the right time

At NWMPHN, we offer:

• Flexible working arrangements, including work-from-home options.
• 6 days of additional leave per calendar year supporting work-life balance.
• NFP salary packaging options for up to $18,550.
• Additional paid leave during end of year close period.
• Generous paid parental leave for all carers.
• Stay fit with access to 290+ gym and pool facilities via Fitness Passport.
• Option to apply for additional purchased leave (48/52).
• Opportunities for professional development and career progression.
• Access to Employee Assistance Programs.

For more information on Staff benefits, please visit: https://nwmphn.recruitmenthub.com.au/Staff-Benefits/

A typical week may include:

• Maintaining high performing working relationships with internal and external stakeholders, to deliver outcomes within services and programs.
• Contract management for service providers, education and training providers or general practices.
• Coaching practice teams to use and embed quality improvement tools and methods within general practice.
• Collaborating and integrating activities across the organisation to achieve shared goals and enhance general practice engagement and relationships.

About you:

• Qualifications and relevant experience in public or not for profit sector, primary health care or health care.
• Project management experience - experience in scoping, planning, monitoring, and reporting on projects.
• Demonstrated capability for quality written communication, including the preparation of external communications and reports to a professional standard.
• Demonstrated relationship management skills including the ability to develop and maintain strong collaborative partnerships and to work with all levels within the workplace.
• Demonstrated understanding of using and interpreting data to guide improvement.
• Ability and competence in the use of technology and a variety of software systems, including competency with MS Office (Excel, Word, PowerPoint).

The successful candidate will be required to undertake a Victorian Working with Children's Check and National Police Check.

NWMPHN is proud to be an equal opportunity employer. We recognise the importance of attracting and retaining talent that mirrors our diverse community. Applicants from Aboriginal or Torres Strait Islander background are strongly encouraged to apply.